tourism Management Strategic use of information technologies in the tourism industry Dr Dimitrios Buhalis Senior Lecturer in Tourism University of Westminster 35 Marylebone Road London, NW1 5LS, England Tel : +44 (0) 171 9115000 ext 3112 autotype: +44 (0) 171 9115171 sign of the zodiac Tel/Fax: +44 (0) 1483 574463 E transport: buhalid@wmin.ac.uk Internet: http://www.wmin.ac.uk/Env/UDP/ mental faculty/buhalis.htm 1 STRATEGIC USE OF knowledge TECHNOLOGIES IN THE tourism INDUSTRY ABSTRACT Information technologies (ITs) prevail all functions of strategical and operational charge. As information is the lifeblood of tourism, ITs provide both opportunities and challenges for the industry. contempt the perplexity experienced in the developments of ITs in tourism, the only unvaried go out be change. Increasingly, organisations and destinations, which need to compete will be strained to compute. Unless the current tourism industry improves its competitiv eness, by utilising the uphill ITs and innovative management methods, there is a risk for exogenous players to enter the marketplace, jeopardising the mental attitude of the existing ones. yet creative and innovative suppliers will be commensurate to proceed the competition in the new millennium. This paper provides a mannikin for the utilisation of technology in tourism by adopting a strategic perspective. A continuous business process re-engineering is proposed in order to ensure that a wide range of prerequisites such(prenominal) as vision, rational organisation, commitment and training are in place, so they can enable destinations and principals to capitalise on the rare opportunities emerging through ITs. Acknowledgements The author would like to acknowledge Professors Chris cooper and flush toilet Fletcher, University of Bournemouth, for their invaluable contribution to this research. Financial contribute by the Surrey query Group, ConTours Consultants, as well as country research sponsorships b! y the University of Surrey, the...If you want to get a broad essay, order it on our website: BestEssayCheap.com
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